AlanBalen® - Cute Cat Ears Plus Velvet Hat

Unhappy with your AlanBalen purchase? Don't worry, we've got you covered.

To start a return, simply go to our Return Request page found in the Help section of our website. There, you'll find all the instructions you need to submit your return request. We'll assist you every step of the way to make sure the process is easy and straightforward.

Please note: Items need to be returned in their original condition within 14 days of your purchase. For more detailed information, please check our full Return Policy.

Great news about your AlanBalen order – shipping is on us!

Once you place your order, we quickly get to work to process it. Depending on where you are in the world and the shipping option you choose, you can expect your package to arrive in about 5-10 days. We’ll send you a confirmation email with a tracking number as soon as your order ships.

Remember, you can see estimated delivery times when you check out. If you have any questions along the way, our customer service team is ready to help you.

Maintain the quality of your AlanBalen streetwear with these essential care instructions:

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Washing
Wash in cold water on a gentle cycle, inside-out, with mild detergent and similar colors.

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Drying
Opt for low heat in the dryer or air-dry by hanging. Avoid prolonged exposure to direct sunlight.

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Ironing
Always iron on the reverse side at a low temperature. Be careful not to iron over any prints or decorations.

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Dry Cleaning
To keep prints looking their best, steer clear of dry cleaning. If needed, choose a gentle dry cleaning option.

Note: These are general guidelines for AlanBalen garments. Always refer to the specific care instructions on the label of each item.